Terms and conditions

TERMS AND CONDITIONS

• You must be prepared to accept a room within a distance of 40-50 minutes maximum (Bus) from the University/College.
• We cannot guarantee you will receive your selection. Landlord/agency have the right to reject your offer even if you accepted and paid in.
• Last minute arrangements and temporary arrangements will cost extra and will be quoted if needed.
• When you receive a housing offer, please accept it in two days, we cannot guarantee that we will be able to offer you another one if you lose it.
• Registration fee is non refundable against any circumstances.
• There will be a lease period (which is referred as Bond) of 11 months and rent can vary depending on the geographic area. 2 or 3 month rent is required in advance depending upon the landlord/agency.
• There will be a service charge for the person who is coordinating accommodation in the respective areas. All these payments have to be paid in advance within the deadline advised by the landlord.
• We can help you arrange airport pickup if needed. 
• The students can only move-in on the specified dates intimated to you. If you arrive early we can arrange a temporary accommodation which will cost extra.
• The students are responsible for the rent payment from the start date of the lease, even if the students arrive late and has to be paid on time with the terms made by Landlord/Agency
• Spaces are reserved on the basis of First check -in, according to your arrival in the property.
• We will deliver the house as given by the landlord, It can be furnished or unfurnished. We can't assure you with any specific furniture like foldaway bed, desk, table etc. All the wear and tear works need to be addressed with the landlord directly. Firestar group or any other agency associated with us are not responsible for the same.
• Unfurnished - Usually The house might be equipped with a Kitchen top, heater, fridge, and laundry arrangements only.
• Depending on the number of students in a particular area the property occupancy can be either single gender, mixed gender or nationality. 
• We don't offer room share, if you need to let us know in advance.

TERMS AND CONDITIONS OF WEBSITE USE

 These terms of use (together with the documents referred to in them) tell you the terms of use on which you may use or access www.fivestargroup.com.au , a subdomain or any such related websites and/or mobile application for such website (our “Sites”) whether as a guest or registered user. Use of our Sites includes accessing, browsing or registering for an account. If you log in to our Sites through a third party such as Facebook, Google etc. then you will be bound by these terms when you reach our Site.

Please read and accept these terms of use carefully before using our Sites, as these will apply to your use of our Sites.

If you do not agree to these terms of use, you must not use our Sites.

1. Other Applicable Terms:

These terms of use refer to the following additional terms, which also apply to your use of our Sites:

2. Information about us:

Our Site is operated by Fivestar Group Australia , 570 Bourke Street, Melbourne Victoria 3000, Australia

3. Accessing our Sites:

We do not guarantee that our Sites, or any content on them, will always be available or be uninterrupted. Access to our Sites is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Sites without notice. We will not be liable to you if for any reason our Sites are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Sites.

You are also responsible for ensuring that any persons with access to our Sites through your internet connection are aware of these terms of use and the other applicable terms and conditions listed above, and that they comply with them.

4. Your account and password:

In order to register for an account on our Sites you must be aged 18 or over at the point of registration or be 13 or older and have your parent or guardian’s consent to register for an account on our Sites. You must (or your parent or guardian acting on your behalf) have the power to enter a binding contract with us and not be barred from doing so under any applicable laws.

If you choose, or you are provided with, any user identification code, password or any other piece of information as part of our security procedures to set up an account, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with applicable law or any of the provisions of these terms of use and/or if we believe that your account is being used in an unauthorised or fraudulent manner.

If you know or suspect that anyone other than you knows your user identification code or password you must promptly notify us at Fivestargroupaustralia@gmail.com Following such notification you may be required to set up a new account with a new identification code and/or password.

5. Agreements between Users of Our Sites:

Our Sites allow property owners and managers to advertise their properties (each, an “Advertiser”) to potential student tenants (each, a “Student”).

You may use the Sites as a guest user or a registered user. Once you have discovered a property that best suits your needs, you can make an enquiry and complete the booking request form. The booking request form includes your name, email address, phone number and information concerning the length of stay. No payment details are required at this stage and there is no commitment to rent a room. Your allocated booking consultant will then contact you to confirm and discuss the accommodation type that you require. Contact may be made via email, call, whatsapp. We do not own or manage, nor do we contract for, any rental property listed on our Sites. We will not be a party to any agreement between an Advertiser and a Student. The terms of any agreement entered into between an Advertiser and a Student may vary from Advertiser to Advertiser. It is your responsibility to review and agree to an Advertiser’s specific terms including the Advertiser’s terms relating to payments and cancellations where payment is made via our Sites. All aspects of a transaction between a Student and an Advertiser, including (but not limited to) the quality, condition, safety or legality of the properties advertised and the ability of a user to enter into a transaction are solely the responsibility of each user. This includes the terms of any security deposit, which are set by the Advertiser. We do not represent, or negotiate, or carry out research on the part of or act on behalf of either Advertisers or Students.

We do not accept any responsibility for the confirmation of a Student and/or Advertiser’s identity.  Where a third party (for example an education or travel agent) acts on a Student’s behalf, it is the Student’s responsibility to ensure the accuracy of the information provided by the third party. We encourage users to take all such steps as necessary to communicate directly with a Student/Advertiser (as applicable) to assure yourself of the other person’s identity, details of the property and any tenancy agreement.

By providing your contact information on our platform, you agree to allow Fivestar Group to contact you via email/call/sms for assistance and also send you marketing/promotional content.

6. Prices and service charge:

The service free which you pay though the site is non refundable in any circumstances. We value our time spending on your need and we are obliged to get payed for what we spend on you.

The prices of properties displayed on the Sites are liable to change at any time. Despite our best efforts, some of the prices listed on the Sites may be incorrect. We expressly reserve the right to correct any pricing errors on our Sites and/or on potential bookings which have not yet been completed.

We display the prices that Advertisers provide to us from time to time. We are not responsible or liable for the accuracy of the prices displayed, to the maximum extent permitted by applicable law.

Due to the international nature of our Sites, the currency of the prices shown may vary depending on your location. Currency rates given on the Sites are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate and actual prices may vary from those shown on the Sites.

From time to time, third parties may list promotions, special offers or other forms of coupon on our Sites (“Coupons”). Coupons will contain terms and conditions that will apply in addition to these Terms, and will be void if you attempt to redeem the Coupon in violation of either these Terms or the terms of the Coupon. Unless expressly stated on the Coupon, it may not be used in combination with other promotions or discounts. Coupons are only redeemable during the promotional period specified in the Coupon, subject to availability. These Coupons will be non-transferable and have no alternative cash value.

7. Payments:

In some circumstances, you can make payments to Advertisers via our Sites using payment provider such as Stripe hereor Paypal. In such circumstances, it remains your responsibility to make yourself aware of the Advertiser’s booking and cancellation policies. Any deposit paid to an Advertiser via our Sites is held by the Advertiser not by Fivestar group. At the end of a tenancy agreement, you must contact the Advertiser to obtain the return of your

Deposit.

8. Changes and cancellation:

Any tenancy agreement entered into will be between a Student and an Advertiser.  It is a Student’s responsibility to make themselves aware of the Advertiser’s cancellation policy at the time of booking.

9. Intellectual property rights:

We are the owner or the licensee of all intellectual property rights in our Sites, and in the material published on it. Those works are protected by copyright laws and treaties (and/or similar intellectual property laws, as relevant) around the world. All such rights are reserved.

10. Linking to our Sites:

You may link to our home pages, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Sites in any website that is not owned by you.

Our Sites must not be framed on any other site, nor may you create a link to any part of our Sites other than the home pages.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our Sites other than that set out above, please contact Fivestargroupaustralia@gmail.com

11. Third party links and resources on our Sites:

Where our Sites contain links to other sites and resources provided by third parties, these links are provided for your information only.

Any maps provided on our Sites that are provided by Google are subject to the current terms and conditions published by Google available at:

http://www.google.com/intl/en/help/terms_maps.html and https://developers.google.com/maps/terms.

We have no control over the contents of those sites or resources.

12. Changes to the terms:

We may revise these terms at any time by amending this page. We will use appropriate means, such as relevant announcements on our homepage, to inform you on such amendments. If you do not agree with the changes, you must stop using the Sites.

13. Applicable Law:

or Pay. In such circumstances, it remains your responsibility to make yourself aware of the Advertiser’s booking and cancellation policies. Any deposit paid to an Advertiser via our Sites is held by the Advertiser not by Fivestar group. At the end of a tenancy agreement, you must contact the Advertiser to obtain the return of your