Frequently Asked Questions

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Anyone who wish to move Australia in a temporary or permanent basis.

• Step one – head to our website www.fivestargroup.com.au/
• Step two – Head on to register with us page. 
• Step three –Make your selection of the service which you wish to avail and pay with PayPal/credit card / Debit card / Bank transfer. and get screen shot of receipt 
• Step four –Head on to contact us page. 
• Step five - Fill all your details and attach the receipt of your transfer
• Step six – a member from our expert bookings team will be in touch to answer any questions and process the booking
• Step seven – All paperwork will be completed with support from our expert bookings team

• The shared room: This allows you to enjoy the communal feeling of a shared room, which sleeps two or more in separate beds. Perfect if you have a university buddy you want to share with. Any additional living space and facilities are shared with other rooms.
• The private room: With this option there is no need to share as your sleep and study space is your own. Get to know your neighbours in any shared additional living spaces.
• The entire place: This provides the perfect opportunity to relax in the privacy of a fully self-contained property. The living space, cooking and bathing facilities are all just for you. There’s also an option to apply as a group with friends to rent larger places with up to eight beds.

 You should book your student accommodation as soon as you know where you are going to study. Typically, students can from a year before beginning studies right up until they need to move. Of course, we can help you find student accommodation after this, but you have more flexibility and options earlier on. Some properties come with a deposit refund offer that if you do book accommodation for a university and then find out you didn’t get the grades. That offer is only available for specific locations and an expert booking consultant will be able to confirm if the property you are interested in includes that. 

 You should hear back within 24-48 hours during the regular business week. In order for a member of our expert bookings team to get in touch you need to register online and then choose the property you would like to book 

 Many properties have fixed move-in and move-out dates that correspond with the academic calendar. Please speak with one of our expert booking consultants for more details. 

Yes, you can but the registration and advance payment will be lost if you won't able to check in. An extension can be tried but not guaranteed.